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Browse Directory>   Business Solutions>  Customer Service>  Customer Service (General)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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The 2008 ERP in Manufacturing Benchmark Report by Epicor Software Corporation.
September 2008 - (Free Research) This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desire to reduce costs, improve accuracy of inventory and schedules.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.
Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions
May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Service in Volatile Markets by Microsoft Dynamics.
September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.
(WHITE PAPER) GO TO WHITE PAPER

Talent Management in a Down Economy by Taleo
April 2008 - (Free Research) This paper explores the relationship between talent management strategies, processes and practices, and the advantages that can be gained by talent management for organizations coping with an economic downturn.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this company)
May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this company)
May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dispatch Direct: Service Call Dispatching by Dispatch Direct
Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Business Intelligence in the Real-Time World by Pitney Bowes Group 1 Software
September 2008 - (Free Research) An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building the Business Case for Host Intrusion Defense by Third Brigade
June 2008 - (Free Research) This white paper helps organizations create the business case for a host intrusion defense system, it also defines the different categories or types of benefits and explains how host intrusion defense impacts these areas.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice of the Customer: Text Analytics for the Responsive Enterprise by IBM.
October 2008 - (Free Research) VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Field Service Automation - No Longer a "Maybe" but a "Must" by Dispatch Direct
April 2008 - (Free Research) Field Service Automation solutions provide total functionality for your field workers – resources are best managed and customers are best serviced.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dispatch Direct: Concrete Cutting Service Provider by Dispatch Direct
April 2008 - (Free Research) By partnering with Dispatch Direct, Cobra Concrete Cutting proactively handled their growth and is primed for continued expansion.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dispatch Direct Enterprise: Getting the Right Resources to the Right Place, Right Away by Dispatch Direct
April 2008 - (Free Research) Dispatch Direct plays a key role in Eveready’s ability to protect the environment and satisfy the intense scrutiny of government and environmental watchdogs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dispatch Direct for Field Service Automation by Dispatch Direct
April 2008 - (Free Research) Dispatch Direct allows Intelex to access all the information they need to manage their daily service calls, including the location of their service people, appointment schedules, length of time spent at each call and project status.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Outsourcing Decision for a Globally Integrated Enterprise: From Commodity Outsourcing to Value Creation by IBM.
May 2008 - (Free Research) The ability to manage operations, expertise and resources more fluidly enables globally integrated enterprises to enter new markets and seize new business opportunities wherever they happen to arise.
(WHITE PAPER) GO TO WHITE PAPER

Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing by IBM.
May 2008 - (Free Research) This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations.
(WHITE PAPER) GO TO WHITE PAPER

Integrating Unified Communications into Business Applications to Improve Customer Service by IBM.
September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

QlikView for SAP by QlikTech Inc.
August 2008 - (Free Research) Using QlikView, companies complement their centralized SAP reporting capabilities with instant user-driven visibility into business processes, allowing SAP-based decision making at the speed of business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Accelerate Time to Market of AJAX and Flash-based Applications by Keynote Systems
February 2008 - (Free Research) This Webcast explores the steps necessary to delivery a positive and rich user experience utilizing AJAX and Flash-based applications.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IBM System Storage DS Family-Telecommunications by IBM.
September 2008 - (Free Research) In this whitepaper learn how the IBMSystem Storage DS Family is designed to help businesses optimize storage infrastructure, leverage information, mitigate risk and enable business flexibility.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM System Storage DS Family-Financial Svcs Institutions by IBM.
September 2008 - (Free Research) This whitepaper explains how the IBM System Storage DS Family can support business continuity and improve information lifecycle management with competitively priced storage options.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices to Ensure High Performing Web 2.0 Applications by Keynote Systems
March 2008 - (Free Research) Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems
February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems
February 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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