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Overview: Microsoft products include operating systems for personal computers, server applications for client/server environments, business and consumer productivity applications, and interactive media programs, and Internet platform and development tools.
KnowledgeStorm's detailed company reports contain important information including: stock symbols, company size, addresses, and more. You may access this additional information about this company by viewing one of the detailed solution reports or research abstracts listed below.
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Solutions offered by Microsoft
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Research offered by Microsoft
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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations by Microsoft
. April 14, 2008 - The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.
Branch Modernization by Microsoft
. June 01, 2009 - Your organization can reduce information technology (IT) costs, improve IT service levels, and enable new business scenarios by adopting best practices that will enable you to modernize your branch infrastructure. These best practices presented in this paper include virtualization, centralized management, and increased network efficiency.
Breakthroughs with Windows 7 Webcast by Microsoft
. September 08, 2009 - Interested in knowing the impact Windows 7 operating system can have on your business? If so, please join Tony Piltzecker, Server Partner Technology Specialist, Microsoft Corporation, for this webcast and learn about the hottest new capabilities in Windows 7.
Business Productivity with Microsoft Online Services by Microsoft
. September 15, 2009 - This data sheets examines how Microsoft Online Services can give your business the powerful productivity capabilities of Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Office Communications Server, and Microsoft Office Live Meeting —all hosted online.
Business Ready Security Video by Microsoft
. September 17, 2009 - Microsoft is taking a fundamentally different approach to security. Watch this video to understand how Microsoft is working to achieve the strategy of Business Ready Security based on 3 fundamental tenets.
Chill Factore Video Case Study by Microsoft
. July 30, 2009 - The Chill Factore is a unique indoor snow venue located in the northwest of England. Watch this video case study and discover how Microsoft Dynamics CRM has not only enhanced Chill Factore's relationship with it's customers, but also assisted in developing a more targeted marketing strategy.
Coca-Cola Enterprises Selects Microsoft SharePoint Online to Advance Productivity by Microsoft
. June 01, 2009 - Increasing competition motivated Coca-Cola company executives to launch a new strategic direction, mandating a platform to communicate and engage with all employees. It implemented a Microsoft-based hosted worldwide intranet with messaging and collaboration tools, which are accessible to all employees from any device.
Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage by Microsoft
. April 15, 2008 - After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.
CRM and Social Networking: Engaging the Social Customer by Microsoft
. June 09, 2009 - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service by Microsoft
. April 21, 2008 - Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .
Customer Relationship Management: The Winning Strategy in a Challenging Economy by Microsoft
. April 08, 2009 - In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
Datacenter Management Optimization with Microsoft System Center by Microsoft
. September 08, 2009 - System Center lowers the cost of delivering datacenter services through integrated, end-to-end management of physical and virtual environments, and supports the optimization of the datacenter in three primary ways. Each of these benefits, and the solutions that enable them, are discussed in this paper.
Deploying and Managing Windows Server 2008 R2 with Microsoft System Center by Microsoft
. September 18, 2009 - With the release of Microsoft Windows Server 2008 R2, organizations have access to new capabilities such as Live Migration and Windows Powershell 2.0 that will reduce the cost of datacenter operations, enhance security and availability, while improving server environment manageability.
Developing a High Performance Sales Team with Microsoft Dynamics CRM 4.0 by Microsoft
. September 09, 2009 - View this webcast to find out how you can strengthen and streamline the way you find, keep, and grow customer relationships and to see how Microsoft Dynamics CRM is the right choice for your business.
Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft
. September 09, 2009 - In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
Drive Business Processes: Achieving the "Last Mile" of Business Productivity by Microsoft
. March 01, 2007 - Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
Drive Real-World Business Processes with Microsoft Dynamics CRM by Microsoft
. September 09, 2009 - Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.
Efficient Mobile Messaging: Why Windows Phones on Exchange Server is the Best Mix for Your Enterprise by Microsoft
. November 20, 2009 - In this second podcast in a series of three, Augusto Valdez of Microsoft discusses the new mobile messaging features of Exchange 2010. Specifically, Valdez highlights the ease of implementing mobile messaging with Exchange 2010 and how to secure and manage devices once they are deployed in an organization.
eGuide: Windows Mobile 6.5: Enabling Business Mobility, Today and Tomorrow by Microsoft
. November 12, 2009 - In this e-Guide, we recap Windows Mobile OS's evolution and look at the wide array of Windows Mobile-powered devices available to untether today's workforces.
Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction by Microsoft
. April 18, 2008 - When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary access programs, which made it difficult for departments and external suppliers to collaborate with each other. Microsoft Dynamics™ CRM...
Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft
. January 01, 2008 - Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
Firm Boosts Collaboration, Responsiveness to Customers with Unified Communications by Microsoft
. August 22, 2008 - This case study examines the benefits BSA LifeStructures was able to gain by deploying a communications solution using Microsoft Office Communications Server 2007, Exchange Server 2007with Unified Messaging, and LifeCam webcams.
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft
. June 05, 2008 - When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.
Grow Your Business with Microsoft Dynamics CRM by Microsoft
. September 09, 2009 - View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
Grow Your Business with the Visibility to Capture More Sales Opportunities by Microsoft
. September 09, 2009 - In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0.
Grow Your Business with the Visibility to Capture More Sales Opportunities - Part 2 by Microsoft
. September 09, 2009 - Watch this webcast to learn of the features and benefits in the new version of Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction.
High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live by Microsoft
. September 10, 2009 - Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.
How Customers Are Cutting Costs and Building Value with Microsoft Virtualization by Microsoft
. November 03, 2008 - Virtualization provides powerful, tangible ways to streamline many traditionally time-consuming processes and minimize the resources needed to deploy and manage IT resources. This white paper examines how Microsoft® customers are using virtualization technology to simplify their IT infrastructure, IT processes, and save money.
Ice Cream Maker Puts the Freeze on Server Sprawl, Saves More Than $500,000 by Microsoft
. March 01, 2009 - Wells' Dairy needed to provide cost-effective services and promote business continuity and agility. It deployed the Windows Server 2008 Datacenter operating system and Hyper-V™ virtualization technology. Today, it has a scalable server consolidation solution and a data center that is saving more than US.$12,000 in annual electrical costs.
Improve Customer Relationships Using the 2007 Office System by Microsoft
. September 09, 2009 - This webcast demonstrates how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers.
Improving Service in Volatile Markets by Microsoft
. September 2008 - To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes.
Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM by Microsoft
. September 09, 2009 - Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution.
Increase Workforce Productivity Using Microsoft Dynamics CRM and Windows Mobile by Microsoft
. September 09, 2009 - In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.
Ingersoll Rand Increases Business Agility with Microsoft Online Services by Microsoft
. May 01, 2009 - Ingersoll Rand is a global diversified industrial firm. Ingersoll Rand contracted with Microsoft to standardize desktops, improve infrastructure, and optimize the IT platform resulting in lower IT costs, better agility and increased service levels.
International Marketing Company Gains Quick and Easy Messaging Disaster Recovery by Microsoft
. August 23, 2007 - This case study examines the benefits Catalina Marketing began reaping once they signed up for Microsoft Exchange Hosting Services.
Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent by Microsoft
. September 01, 2009 - REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft® Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs.
Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online by Microsoft
. May 02, 2009 - The founder of a full-service debris removal company discusses the advantages of Microsoft Dynamics CRM Online to his company. The cost-effectiveness of the solution, ease of implementation and robust security features are key factors in their choice of Microsoft Dynamics CRM.
Key Advantages of Leveraging Business Applications through Windows Phones and How to Secure Them by Microsoft
. November 20, 2009 - In this third podcast in a series of three, Augusto Valdez of Microsoft discusses the application advantages of Windows Mobile. Specifically, Valdez reviews what makes Windows phones a good platform for developing mobile applications, how to go about gaining access to applications for Windows phones and how to secure applications on mobile phones.
Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services by Microsoft
. March 06, 2009 - James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite.
Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft
. July 25, 2008 - After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
Managing the Dynamic Desktop with System Center Solutions by Microsoft
. September 08, 2009 - System Center desktop solutions help IT to reconcile competing demands of security with resource availability by streamlining the connection of any authorized user to any application, regardless of their location or connectivity, through a unified system that provides both secure access and the consistent, optimized performance your users expect.
Microsoft Business Productivity Online Suite: Highly Secure & Reliable Cloud Services by Microsoft
. November 11, 2009 - Where can you find one complete and highly secure suite of productivity tools that all work together? With cloud services, you can deliver fully hosted online productivity tools for real-time communication and collaboration that are all designed to work together. The Microsoft Business Productivity Online Suite is one stop shopping in the cloud.
Microsoft Dynamics CRM - Sports Organizations by Microsoft
. July 30, 2009 - For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to enhance business decisions. Watch this video case study to hear about the benefits of Microsoft Dynamics CRM from real customers.
Microsoft Dynamics CRM Online Case Study: Data Reduction Systems by Microsoft
. September 09, 2009 - Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.
Microsoft Dynamics CRM Online Case Study: High Five Sportswear by Microsoft
. September 09, 2009 - Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" by Microsoft
. March 01, 2007 - By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.
Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM by Microsoft
. September 09, 2009 - Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers.
Microsoft Online Services Business Value by Microsoft
. June 01, 2009 - Microsoft® Online Services provide businesses with subscription-based Microsoft-hosted online services that offer access to rich communication, collaboration, and productivity applications from anywhere. Read this white paper to learn more.
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft
. October 21, 2008 - Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...
NBA Basketball Team Scores with Sales Force Automation Tool by Microsoft
. April 11, 2008 - Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.
Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft
. October 01, 2007 - Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.
Online Services Delivers Enterprise-class Communications to Growing Retail Business by Microsoft
. November 14, 2008 - This case study examines how Archiver, a national retailer, wanted to migrate from its old POP3-based e-mail system to an enterprise class messaging and collaboration system, but the cost and in-house IT resource requirements were too great.
Orthopedic Center to Grow 30 Percent and Boost Productivity with Online Services by Microsoft
. February 01, 2009 - annatommie, an orthopedic diagnosis and treatment and rehabilitation center in the Netherlands, was growing rapidly and wanted to take advantage of electronic, automated efficiencies to save money and improve productivity, while minimizing IT costs. Read this case study to learn how Microsoft® Online Services helped them reach their goals.
PHP on Microsoft IIS7 by Microsoft
. November 24, 2009 - This screencast will walk you through the process of getting an up-to-date development environment up and running with PHP 5.3, MySQL 5.1 and IIS 7.5, on Windows 7.
Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities by Microsoft
. April 18, 2008 - Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm's products and services.
Robotics Manufacturer Automates Collaboration with Digital Note-Taking Program by Microsoft
. February 01, 2008 - Autonomous Solutions (ASI), the world leader in large vehicle robotics, has fundamentally changed the way its employees communicate and collaborate by using Office OneNote 2007. This case study shows how this collaboration application dramatically improved ASI's management of multi-million dollar projects.
Sales and Marketing: The New Power Couple by Microsoft
. December 01, 2008 - This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.
SL Case Study: InScope Solutions by Microsoft
. September 2008 - Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.
SL Case Study: Phoenix International by Microsoft
. September 2008 - This engineering services company engages in global underwater recovery operations. Learn how it uses modern systems to maintain accurate financial data and estimate costs for clients in the commercial and government sectors.
Smart Decisions for Extraordinary Times by Microsoft
. September 09, 2009 - With Microsoft Unified Communications businesses can simplify management and maximize budget and resources. You can consolidate costly third-party solutions and avoid capital investments.
Solution Provider Uses Hosted Services to Secure a Significant Deal with Retail Giant by Microsoft
. June 01, 2009 - CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six weeks, CROSSMARK had to find a partner and launch a joint venture company to persuade the potential client it could make the deadline. Learn how Microsoft solutions got the job done.
Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft
. June 29, 2007 - Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft
. April 18, 2008 - Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..
Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model by Microsoft
. July 22, 2008 - Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.
T2 Server Virtualization Case Study by Microsoft
. September 17, 2009 - T2 Systems offers a unified, hosted solution for parking management—a unique offering for the industry. Watch this webcast for more information.
Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft
. September 09, 2009 - Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
Teachers Association Turns to Centralized Data Repository to Improve Member Service by Microsoft
. April 16, 2008 - The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics™ CRM.
The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Microsoft
. September 14, 2009 - This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
Transforming Customer Service into a Strategic Asset by Microsoft
. February 06, 2008 - View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.
Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft
. June 28, 2007 - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.
Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft
. June 28, 2007 - This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).
Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting by Microsoft
. September 09, 2009 - View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.
Wealth Management Firms Choose CRM to Improve Productivity and Client Service by Microsoft
. August 25, 2009 - To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
Web Platform Installer 2.0 by Microsoft
. October 20, 2009 - In one neat package, the Web Platform Installer gives you the frameworks, web server, database, tools and applications you need to quickly build and run Web applications and solutions on Windows.
What's new with Windows Phones by Microsoft
. November 20, 2009 - In this three-part series podcast, hear from an industry expert as he discusses what's new with Windows Phones. Uncover why Windows Phones on Exchange server is the best mix for your enterprise and key advantages of leveraging business applications through Windows Phones.
White Paper: Think Integration - Eliminate Frustration by Microsoft
. September 2008 - Learn more about how integrated business solutions offer productivity, performance, and profits to services organizations.
Windows Phones and Unified Communications: How Windows Phones Combine, Email, Messaging, Voice, and Presence in a Secure, Collaborative Environment by Microsoft
. November 19, 2009 - This paper explains why unified communications is essential and why Windows® Phones are ideally suited to serve as the "mobile connection" in a unified communication environment.
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