Messaging is a mission-critical function for virtually all organizations and it is becoming more so. The vast majority of organizations use email for sending, receiving and storing critical business records, including purchase orders, contracts, requests for proposal and other content. Instant messaging (IM) use is also on the increase, as are Web-based tools for communication and collaboration.

This paper offers an unbiased discussion and analysis of the key elements that must be considered by decision makers as they evaluate options for managing their messaging systems and what the benefits of using a hosted or managed messaging service are. Read this white paper to understand...